At [Goineva - EARPHONE GEEK LTD], we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.

Delivery Area

We provide local UPS, USPS or FedEx, or DHL shipping services. we will do our best to deliver items to all parts of the world. Due to shipping policies, there are still some areas that are not available, you can check our order page or contact our customer service at support@goineva.com

Delivery Method

We offer a variety of shipping methods and will show the best one for you on the checkout page. The current shipping methods offered are Registered Air Mail, Express and UPS.

If you need individual shipping or special shipping methods or need to send a package to your China agent, please feel free to contact us at support@goineva.com.

There are three key factors which will affect the time you receive your items.

1) Order Status

For pre-order and restocking orders, we need to take some time to purchase the products back before shipping, so you need to wait for about 10 working days.

In-stock orders: in 48 working hours for dispatching, estimated delivery time 5-10 working days

Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Shipping Cost

The shipping cost of other products is calculated by the weight and varies for different products and different shipping methods. It is showed on the checkout page.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

ORDER TRACKING

You can track your order and shipping & handling information if you have registered an account on Goineva.com. If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to support@goineva.com. We will respond to you within 24 hours.